Frequently Asked Questions
How do I contact you?
For commission or wholesale requests, questions regarding your order, or other general inquiries, you can contact me through my contact page or by emailing me at samimckayart@gmail.com
Are there any other ways I can support you?
There are many ways you can support artists and writers such as myself! Sharing my work(with credit), following me on social media and telling your friends about what I do is a great way to get exposure for a small creator like me! Additionally, you can support me by making a one-time donation on my LinkTree
I placed my order, when can I expect it to arrive?
for more information.
Do you accept commissioned projects?
I am currently accepting commissions!
I create a wide variety of commissions including, but not limited to:
- Logos/Business Branding Icons
- Apparel Design
- Digital Prints
- Custom Tangible Prints
How much does a commissioned work cost?
My rates vary based on time spent, materials and the type of product you are looking for. Please reach out for more accurate estimates. Before I begin a commissioned work I ask for 50% of the estimate as a non-refundable deposit to ensure that my work does not go unpaid.
Estimates typically include 5 hours of drawing time. This includes as many 're-draws' as necessary within that time period. Beyond 5 hours, an hourly rate is employed.
A quote and other payment details will be made available on the commission request contract prior to starting a commission.
If you are looking to commission a canvas or framed painting with media such as acrylic, oil or watercolour paint, please note that additional charges for packaging and materials will likely apply.
How do I pay for commissions and the commission deposit?
I currently accept PayPal or Interac E-Transfer if you have a bank account in Canada.
How long will it take for my commission to be ready?
Commissions can take any number of hours to complete. Time estimates will be provided on a case by case basis. Estimates are dependent on the nature of the commission and any external circumstances that may be present at the time of the commission request.
Do you offer gift wrapping?
I currently do not offer giftwrapping. However, all products are packaged beautifully regardless. Please contact me if your order is being delivered to someone as a gift and I can include a personalized card with your message of choice!
Do you accept wholesale orders?
I am currently accepting wholesale orders! Please use the contact form or email me at samimckayart@gmail.com to receive information regarding wholesale pricing and bulk discounts.
Do you offer returns or exchanges?
I currently only offer returns or exchanges for products that have yet to ship. Commissioned or custom work is non-refundable. However, if there are any issues with your order I will be happy to help! Please visit the contact page to reach out!
'I'm a small business and I'm looking to collab!'
I love collabing with other small businesses and truly appreciate being considered for any collaborations/projects! Please email me at samimckayart@gmail.com to discuss any collaborations you may have in mind!
If you have any questions that were not addressed on this page, please contact me and I will do my best to answer them!
For commission or wholesale requests, questions regarding your order, or other general inquiries, you can contact me through my contact page or by emailing me at samimckayart@gmail.com
Are there any other ways I can support you?
There are many ways you can support artists and writers such as myself! Sharing my work(with credit), following me on social media and telling your friends about what I do is a great way to get exposure for a small creator like me! Additionally, you can support me by making a one-time donation on my LinkTree
I placed my order, when can I expect it to arrive?
All orders are shipped within four business days and include non-tracked shipping. That said, your package can be expected in 2-14 days if ordering from Canada or the United States and 4-22 days internationally.
These times are estimates and orders can be subject to delays beyond my control. Additionally, orders can also arrive early (yay!!!).
Orders over $60 CAD will be automatically upgraded to tracked and expedited shipping.
Buyers are responsible for any customs and import taxes that may apply.
for more information.
Do you accept commissioned projects?
I am currently accepting commissions!
I create a wide variety of commissions including, but not limited to:
- Logos/Business Branding Icons
- Apparel Design
- Digital Prints
- Custom Tangible Prints
How much does a commissioned work cost?
My rates vary based on time spent, materials and the type of product you are looking for. Please reach out for more accurate estimates. Before I begin a commissioned work I ask for 50% of the estimate as a non-refundable deposit to ensure that my work does not go unpaid.
Estimates typically include 5 hours of drawing time. This includes as many 're-draws' as necessary within that time period. Beyond 5 hours, an hourly rate is employed.
A quote and other payment details will be made available on the commission request contract prior to starting a commission.
If you are looking to commission a canvas or framed painting with media such as acrylic, oil or watercolour paint, please note that additional charges for packaging and materials will likely apply.
How do I pay for commissions and the commission deposit?
I currently accept PayPal or Interac E-Transfer if you have a bank account in Canada.
How long will it take for my commission to be ready?
Commissions can take any number of hours to complete. Time estimates will be provided on a case by case basis. Estimates are dependent on the nature of the commission and any external circumstances that may be present at the time of the commission request.
Do you offer gift wrapping?
I currently do not offer giftwrapping. However, all products are packaged beautifully regardless. Please contact me if your order is being delivered to someone as a gift and I can include a personalized card with your message of choice!
Do you accept wholesale orders?
I am currently accepting wholesale orders! Please use the contact form or email me at samimckayart@gmail.com to receive information regarding wholesale pricing and bulk discounts.
Do you offer returns or exchanges?
I currently only offer returns or exchanges for products that have yet to ship. Commissioned or custom work is non-refundable. However, if there are any issues with your order I will be happy to help! Please visit the contact page to reach out!
'I'm a small business and I'm looking to collab!'
I love collabing with other small businesses and truly appreciate being considered for any collaborations/projects! Please email me at samimckayart@gmail.com to discuss any collaborations you may have in mind!
If you have any questions that were not addressed on this page, please contact me and I will do my best to answer them!